Privacy Policy

Effective Date: November 15, 2024

Welcome to SerenityCalmness.com, owned and operated by Serenity Calmness (“we,” “us,” or “our”). Protecting your privacy and personal data is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit SerenityCalmness.com or purchase products from us. It also outlines your rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using SerenityCalmness.com, you consent to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Data Controller Information

Business Name: Serenity Calmness
Website: SerenityCalmness.com
Email: [email protected]
Address: 8455 W. Sahara Ave, Apt 202, Las Vegas, NV 89117

2. Personal Data We Collect

We collect the following types of personal data:

2.1 Information You Provide Directly:

  • Name
  • Email Address
  • Phone Number (if provided)
  • Billing and Shipping Address
  • Payment Information (processed securely via third-party payment providers)
  • Feedback, Reviews, or Other Communications

2.2 Information Automatically Collected:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Website Usage Data (e.g., pages visited, time spent)
  • Cookies and Tracking Data (see Section 9 below)

2.3 Information from Third Parties:
We may receive information about you from payment processors or marketing platforms to facilitate transactions or improve our services.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To detect, prevent, and address fraud or security issues.

To process and fulfill your orders.

To provide customer support and respond to inquiries.

To improve our products and services.

To send promotional emails and newsletters (only if you have opted in).

To comply with legal obligations.

4. Legal Basis for Processing Data

Under GDPR, we rely on the following legal grounds:

  • Contractual Necessity: To process transactions and fulfill your orders.
  • Consent: For sending marketing communications (you can withdraw your consent at any time).
  • Legitimate Interests: For website functionality, fraud prevention, and improving our services.
  • Legal Obligations: For tax, accounting, and legal compliance.

5. How We Store and Protect Your Data

We store your personal data securely and take appropriate measures to protect it from unauthorized access, alteration, or destruction.

  • Data is stored on encrypted servers.
  • Payment information is processed through secure third-party providers and is not stored on our servers.
  • Access to personal data is restricted to authorized personnel only.

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Sharing Your Personal Data

We do not sell your personal data. However, we may share it with:

  • Service Providers: To facilitate payment processing, shipping, and website functionality.
  • Legal Authorities: When required to comply with legal obligations.
  • Marketing Partners: For targeted advertising and analytics, only with your consent.

7. International Data Transfers

If you are located in the European Economic Area (EEA), your data may be transferred to countries outside the EEA. We ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your personal data.

8. Your Rights Under GDPR

As an EU resident, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccuracies in your data.
  • Right to Erasure: Request the deletion of your personal data.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to data processing based on legitimate interests.
  • Right to Withdraw Consent: Opt-out of marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will respond within one month, as required by GDPR.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website performance.

  • Necessary Cookies: Essential for website functionality.
  • Analytical Cookies: Help us understand website usage.
  • Marketing Cookies: Enable targeted advertising.

You can manage cookie preferences through your browser settings.

10. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant updates through email or a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: